Delivery

Do you ship to my country?

Yes we do, we want the whole world to be able to enjoy our products :). if you country is not stated on the list below please feel free to email us and we will add it to our postage service.

How much will my delivery cost?

UK DELIVERY:

Free UK Delivery (Over £40 Spend):

(3-5 working days) 

UK Standard Delivery (Under £40 spend):

£3 (3-5 working days)

UK Next Day Delivery:

£8 (Delivery before 1pm next day. As long as order is placed before 3pm Mon-Thurs)

INTERNATIONAL DELIVERY:

EIRE: (Rep off Ireland)

£7 (3-5 working days)

ZONE 1: (Austria, Belgium, Czech Republic, France, Germany, Luxembourg, Netherlands, Isle Of Man, Guernsey)

£8 (3-5 working days)

ZONE 2: (Italy, Slovakia, Spain, Jersey)

£10 (3-5 working days)

ZONE 3: (Denmark, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden)

£14 (5-7 working days)

ZONE 4: (Greece, Iceland, Ukraine, Serbia, Monaco, Litchenstein, Cyprus, Bulgaria, Belarus)

£16 (7+ working days)
USand Canadian Delivery:

£15 (10-14 working Days)

Australia, New Zealand and Japan

£20 (10-14 working Days)

Other: (Norway, Russia, Switzerland, Singapore, Tawain, Mexico, China )

£20 (7+ working days)

Delivery working days are classed as Monday to Friday. Weekends are not included, nor are UK Bank holidays. Therefore please allow an extra working day for deliveries over UK Bank Holidays as detailed below:

We hope we have answered all of your questions however, if there is anything we missed please feel free to email us at info@purplevalley.co.uk


ReTurnS, repairs & exchanGes

We hope that you are happy with your purchase. However if you are not fully satisfied with it please get in touch and let us know at info@purplevalley.co.uk where we will work with you as quickly as possible to ensure a positive shopping experience.   

If you are still not happy with your purchase we will be glad to give a full refund or exchange if it meets our requirements stated below.

Returns

Items may be returned within 14 days of being dispatched.  The item must be unworn, unwashed and in its original condition with all tags and packaging still intact. We can't accept returns for wash care related problems, as naturally there is no proof that the garment has been washed according to requirements.

Non-Returnable Items:

Sale Items

Underwear, swimwear, socks and tights (unless faulty)

Pierced Jewellery (unless faulty)

Exchanges

We can not accept returns on Sale items, however we will gladly give you a credit note or an exchange for an item of equal value, excluding all shipping costs. The item may be exchanged within 7 days of being dispatched. To be eligible for exchange the item must be unworn, unwashed and in its original condition with all tags and packaging still intact.  

How to Return

To start the returns process please email us at info@purplevalley.co.uk with your 5 digit order number and reason for return. We will then send you a returns form which you need to print out and complete. Important: we must receive a paper copy of your returns form in order to complete the refund.  

Returns and exchanges may be sent to :

Purple Valley, SOUTHVIEW LODGE,

GATESIDE ROAD, GLASGOW, G78 1TT                                                                                                         

Once your item has been received and inspected we will send an email to notify you of its return and to inform you wether it has been approved or rejected for a refund. If you are approved for a refund credit will be applied onto your original payment method within 10 working days.    

All customers are responsible for shipping and handling costs of returned items and exchanges: these charges are non-refundable.  We strongly recommend that items are returned using a trackable delivery method such as signed for or recorded delivery in order for safe return. 

Late or Missing Refund  

First of all ensure that 10 working days have passed since your refund was approved. Then recheck your bank account and if it is still missing contact your credit card company. Next contact your bank to find out if they know why it has not went in yet.  If you have done all of this and you have still not received your refund, please contact us at info@purplevalley.co.uk 

Repairs

We want your jewellery to last a long time a d understand how frustrating it can be when a piece you love Gets damaged. Therefore we offer free repairs. The postage cost will be on us if a problem occurs within the first 28 Days of purchasing your item, However after this grace period the cost will be with the buyer. Please try to take care of your jewellery the best you can and look at our jewellery care section for a guide on how to do so. If your item is in Need of a repair please get in touch with us at info@purplevalley.co.uk

Terms and Conditions  

We reserve the right to refuse a refund on any items returned to us outside the terms of our returns policy, as such these items may be returned at your expense. 

If you have any further questions regarding our returns policy or international returns please contact us via email at info@purplevalley.co.uk